Frequently Asked Questions

Everything you need to know about your PALMA experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, PALMA ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.

Are your materials sustainably sourced?

At PALMA, we prioritize ethical production. Over 80% of our current collection is made from organic cotton, recycled polyester, or linen to minimize our environmental footprint.